Frequently Asked Questions

While we understand Canva is a popular and accessible design tool, we always recommend using industry-standard software like Adobe InDesign or Illustrator for the best results. Canva files can sometimes present challenges, and unfortunately, we may not always be able to fix issues that arise from them.

If you choose to submit a design created in Canva, please make sure to carefully follow the on-site instructions to set up your file with the correct bleed and crop marks. This helps ensure your design prints as expected.

We quote everyone bespoke as there are so many different factors. To get a precise quote, please let us know: The size of your finished print, the paper stock, the quantity, any additional finishing.

Please include any deadlines that we need to be aware of. You may include any delivery information too.

Please supply files in CMYK. RGB is for screens, and colours may shift when converted for print.

Yes. We recommend a 3mm bleed on all sides to ensure your design prints to the edge without white borders.

Yes - we’ll do a basic check for size, bleed, and resolution. If anything looks off, we’ll let you know before we go to print.

The responsibility of spelling and grammar checks lies with the client. Please make sure that all proofs are checked thoroughly before approving.

Yes, as well as our full design services, we can also help check your file and make amendments for you

Most jobs are ready within 1–2 working days, depending on the product. However higher quantities or specialised finishes will take longer. If you have a specific deadline, let us know before you place the order.

We can offer plain digital proofs if you’re concerned about anything before print depending on the product. These will be supplied on a full SRA3 print sheet. Finished proofs (cut down and to your specifications) are chargeable.

Yes. We offer local and national delivery. You can also collect from Printbox HQ if you prefer.

Changes can be made before your file is approved for printing. Once the job is approved, we cannot guarantee changes due to production timelines.

We are commercial printers so single outputs are not possible.

We unfortunately do not have scanning or photocopying facilities.

We can certainly try! Every printer will have slightly different settings or use slightly different paper, but if you bring in a sample, we will do what we can to get you the best match.

When you place your order, we will ask for your contact information (address, contact number and billable email address) this will allow us to raise your order and email an invoice to you along with an online payment link for you to pay before collection. We can also accept BACS or you can pay with card or cash on collection.